Privacy Policy

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Privacy Policy for Z ORDER
Effective Date: May 17 2024
This “Privacy Policy” explains how Z ORDER INC (“Company” or “we”) collects, uses, discloses, and otherwise processes personal data on behalf of our customers – typically, merchants (any, a “Merchant”) – in connection with our application, Z ORDER, which runs on the Clover Point of Sale system (“Clover POS”). This Privacy Policy does not apply to Company’s privacy practices in any other context.
Company’s processing of personal data in connection with our application is governed by this Privacy Policy and our agreements with Merchants. In the event of any conflict between this Privacy Policy and a customer agreement, the customer agreement will control to the extent permitted by applicable law.
This Privacy Policy is not a substitute for any privacy policy that a Merchant may be required to provide to their customers, personnel, or other individuals.
Information Clover collects
We may collect personal data from or on behalf of Merchants. Merchants determine the scope of the personal data transferred to us or that we collect, and the information we receive may vary by Merchant. Typically, the information we collect on behalf of Merchants includes:
Information that we collect when a customer for a Merchant makes a payment
When a customer makes a payment via a Clover POS, we collect information about the transaction, which may include personal data. Information about transactions includes the payment card used, name associated with the payment card, the location of the merchant’s store, date and time of the transaction, transaction amount, and information about the goods or services purchased in the transaction.
Additional information that customers of the Merchant provide through the Clover POS ancillary to a payment
We may collect additional information ancillary to the payment. This information may include:
• Customers’ email address or phone number, such as when the customer chooses to receive an electronic receipt
• Customers’ marketing preferences, such as whether the customer wishes to receive marketing communications or newsletters
• Information about participating customers’ activity in a merchant loyalty program
• Customers’ physical address, where needed for delivery of goods or services
• Other information the customer provides, such as birthdate, interests or preferences, reviews, and feedback
Information that we collect about personnel of a Merchant
We may collect information about Merchants’ personnel and interactions with the Clover POS, such as clock-in and clock-out time and tips earned.
Additional information that Merchants provide to us about their customers or personnel
Merchants may provide us with additional information directly, via access they grant to us, or otherwise. The types of information that merchants may provide to us about their customers include email addresses, phone numbers, and purchase history. The types of information that merchants may provide to us about their personnel include email addresses, phone numbers, shifts, and sales history.
How we use the information we collect
We use the personal data we collect for or on behalf of Merchants, to provide our services and the functionality of our application: Sales Analysis Reporting, SMS and Email Marketing.
We may also use personal data for related internal purposes, including:
• To provide information about the application, such as important updates or changes to the application and security alerts
• To measure performance of and improve the application
• To respond to inquiries, complaints, and requests for customer support
In addition, Company may use personal data as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal processes, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern our application; (c) protect our rights, privacy, safety or property, and/or that of you or others; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
How we share information
We may share personal data that we collect with:
• The Merchant from whom or on whose behalf we collected the personal data
• The platform on which our application runs, the Clover POS. You may view Clover’s Privacy Notice here.
• With third parties as a Merchant may direct
• With third party service providers that help us manage and improve the application
• With Company subsidiaries and corporate affiliates for the purposes described in this Privacy Policy or in our agreement with a Merchant
Company may disclose personal data to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal processes, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern our application; (c) protect our rights, privacy, safety or property, and/or that of you or others; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
Company may sell or transfer some or all of its business or assets, including your personal data, in connection with a business transaction (or potential business transaction) such as a merger, consolidation, acquisition, reorganization or sale of assets or in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to honor this Privacy Policy.
Your rights and choices
Data subject rights
To the extent that applicable law provides individuals with rights pertaining to their personal information, such as to review and request changes to their personal information, individuals should contact the Merchant with any requests pertaining to the Merchant’s use of our application. To the extent that Clover is responsible for responding to data subject rights requests under applicable law, individuals may contact Clover with applicable requests as explained in Clover’s Privacy Notice, https://www.clover.com/privacy-policy. Company will assist a Merchant, or Clover, as applicable, in responding to such requests subject to our contract with a Merchant or Clover.

Access, Correct, Change/Update, Delete or Restrict Processing of Your Personal Information

Users have the right to access, correct, update, or delete their personal information by contacting us at info@zorder.net, and we will respond to such requests within a reasonable timeframe in accordance with applicable laws.

We do not sell, as defined under CCPA, your Personal Information to third parties. In the preceding twelve (12) months, we have not sold any personal information. We do not knowingly “sell” or “share” (as those terms are defined by the CCPA) the personal information of minors under 16 years old.

Use of Cookies and Similar Technologies

Our services involve the use of hardware provided by us, and no cookies or similar technologies are used to collect your personal information more than the collected information mentioned above through this hardware. All data collected through the provided hardware is tracked and stored solely for the intended purposes of delivering and improving our services, including for marketing purposes

Opt-Out Options:

​If you prefer not to have your data used for marketing purposes, you can opt out by contacting us at info@zorder.net. We will process your request within a reasonable timeframe and ensure that your data is no longer used for marketing purposes.

Data Retention

We store your personal information for as long as needed, or permitted, based on the reason why we obtained it (consistent with applicable law). This means we might retain your personal information even after you close your account with us.

When deciding how long to keep your information, we consider:

• How long we have had a relationship with you or provided a Z Order to you

• Whether we are subject to any legal obligations (e.g., any laws that require us to keep transaction records for a certain period of time before we can delete them)

• Whether we have taken any legal positions (e.g., in connection with any statutes of limitation)

Rather than delete your data, we might de-identify it by removing identifying details.

Removal of Content for Minors

If you’re a California resident under 18 years old and you’re registered with Z Order, you can ask us to remove content or information you’ve posted to Z Order. Email us at info@zorder.net with “California Under 18 Content Removal Request” in the subject line and tell us what you want removed. We will make reasonable efforts to remove the post from public view, although we cannot ensure the complete removal of the content and may retain the content as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Complaints
If you have a complaint about our handling of personal data, you may contact us via the contact information provided below.
Updates
We reserve the right to modify this Privacy Policy at any time. We will notify you of updates by updating the date of this Privacy Policy.
Contact us
You may contact us with any questions, comments, or complaints, about this Privacy Policy or our privacy practices via: 3435 Wilshire Blvd., STE 1575, Los Angeles, CA, 90010 / Mobile 1 : 213-352-3491 / Mobile 2 : 858-568-2354 / Email : info@zorder.net.